Vision & Mission

Patience Hostel, with its unique sense of history and place, is devoted to creating enduring relationships with our guests and members by providing highly personalized service and gracious hospitality in an informally elegant atmosphere.

Our greatest asset, and the key to our success, is our people. We believe that true world-class status is only achieved when a resort combines the traditions of its local community with exceptional personal service.

We believe each of us need a sense of dignity, pride and satisfaction in what we do. Because satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contributions and importance.

We also ensure the safety and security of our guests and have access to the Ghana police and Fire Service in case of any emergencies.

Patience Hostel Vision

Our vision is to continue to apply and set the highest standards of service quality and in that way justify and uphold the reputation that we have among the guests, partners, competitors and the wider community. We use and constantly introduce environmentally friendly technologies and processes in order to remain in balance with nature and also meet the needs of society. We also want to embrace the changes that modern time brings and become more attractive in the market and more interesting to our guests and partners.

Also, we want our hostel be known as among the premier luxury destinations in the world; to create personal experiences for our guests that they will treasure for a lifetime; and to be the destination of choice for our discerning guests (especially students), members, associates, communities, and investors.

Patience Hostel Mission

Patience Hostel is devoted to creating enduring relationships with our guests and members by providing highly personalized service and gracious hospitality in an informally elegant setting.  The president of patience hostel goal is to put hospitality services on the highest level in Sunyani in order to satisfy the demands and expectations of guests. Our aim is to make the patience hostel a place for encounters, business success, pleasant meetings and gala ceremonies. This is our hotel mission statement.

Our Values

Pursuing this mission is a dedicated team of talented individuals. Knowledge and passion for exceptional, personalized service are the foundation upon which our experience is built.

Excellence

We perform at extraordinary levels. We are professional in our appearance, language, and behavior.

Tradition

We embrace and reflect the heritage and traditions of our location.

Service

We consistently anticipate and are responsive to, the expressed and unexpressed wishes and needs of our guests.

We provide clean, comfortable rooms and public areas for our guests and we maintain our facilities and equipment well to exceed our guests satisfaction. Our staff are very friendly and professional to all our guests.

Empowered

We exercise good judgment and act to create unique, memorable and personalized experiences for our guests. We own and resolve guest problems brought to our attention.

Innovation

We continuously seek opportunities to apply creativity and improve our service and product.

Employees

Accepting new knowledge and technologies is a condition for progress including quality training and education and our strategy is based on the education and training of all employees and constant communication between all departments of the hostel. We support teamwork, personal responsibility and initiative of each employee.

Growth

We value every individual’s contribution and personal growth within the company.

Integrity

We treat everyone with dignity and respect at all times. We do what we say we will do and are honest and fair.

Community

We will take an active role in service to our community.

Success

We are committed to the collective success of patience hostel in Sunyani, B/A.